Infusionsoft Support - Let's Get Started!
We typically have you on-boarded, a 1-2-1 planning session completed and working your first jobs in 1-3 business days.
No-Risk Money Back Guarantee
1 Job In Progress At a Time
3rd Party Integrations
Quality Control Testing
Sign up for quarterly billing and save 10%
That’s $165 off!
every 3 Months
approx. USD $1,140 / £814 every 3 months
*All pricing is GST exclusive for Australian clients.
Have some questions, and would like to have a chat?
Frequently Asked Questions
When you are on-boarded, you will have a 30 minute strategy session with one of our experts. If within 24 hours after that strategy session, for any reason, you feel our Unlimited Support is not a fit, you can get a 100% refund.
It is your responsibility to book and complete your strategy session within 14 days of purchase or any refund is forfeited.
We want to make sure you are a fit and want to get started helping you asap!
Unlimited jobs means we don’t limit you to a certain number of hours, jobs, or questions. We work one job at the time, completing each job before moving to the next.
Say goodbye to hourly billing and scope creep!
Your team only works one job at a time, however you may ask as many questions as you like and your team will get back to you within 1 business day. Sometimes a question is best about a way to do a search, or not sure if something is possible, or about a 3rd party integration…all sorts of Infusionsoft stuff that our team knows.
And MANY times questions end up being jobs for us to do, as sometimes the answer included..”would you like us to set that up for you?”
No, all requests are made through our client portal. Every once in a while one of our consultants might need to reach out to you to book a quick chat to clarify something, however the support plan does NOT include inbound phone support.
Often clients like to send us videos (we can show you how to do this) to help with a bit more complicated scenarios and we also sometimes reply with videos to help train on a new process or answer a questions.
After 10s of thousands of hours spent on hourly consulting, we have learned how to communicate and also learned how many 1000s of hours that were wasted on calls, when we could have been getting work done for our clients!
Our service is fast – but if you need help today we recommend contacting a local freelancer or agency. To ensure quality and consistency our system and process takes a few days to get going!
First you’ll be on-boarded. That means getting a kick-off call scheduled and all your details passed to our team. We will also schedule a 1-2-1 strategy session to get to understand you business a bit more, and discuss you first priorities.
Once that is complete you’ll be ready to use our service. Most clients are on-boarded and we are working their first job in 2-3 business days.
We’ve created a very streamlined process that built on top of a kick-ass team of experts. We are able to break complex jobs down in order to give you everything you need.
We’ve spend $100s of THOUSANDS of dollars and ridiculous amounts of time creating, training, and improving a kick-ass team of Infusionsoft specialists. We ONLY focus on Infusionsoft and the hundreds of plugins involved. We definitely aren’t perfect, as we are human, but yes, we are pretty damn awesome at what we do! (written by Nathan Paris CEO) 🙂
Every job will be responded to within 1 business day with either: 1) an estimate, 2) estimate and questions, or 2)only questions if we need more details.
Simple jobs get completed faster than complex ones. For smaller jobs (broadcast, import,…) we recommend giving yourself 3 business days and for something more complex such as a funnel or webinar setup we would recommend giving yourself 5-10 business days.
And something like “I want to integrate three membership levels and 30 pages with Memberium and LearnDash…oh and we need allow a client to purchase”…will take longer. However your team knows how to break bigger jobs, into smaller jobs, allowing us to deliver value sooner, then later.
You’ll need time for revisions and verification of copy and content.Please remember you specialists aren’t just building and integrating your jobs…but also taking the extremely time-consuming actions to test and make sure they are good to go!
We are not a marketing company and do not provide marketing or sales strategy for your company. We are specialists at implementing your strategy and tactics with Infusionsoft.
So you can ask us anything about Infusionsoft strategy for how to get more out of Infusionsoft, which sometimes might be recommending a marketing campaign, like cart abandonment or a short-term lead nurture. However if you need a full marketing or sales strategy for your business, we probably aren’t a fit.
But also feel free to just ask…
What is the best approach to do XX?
How many emails do you recommend and the timings for this nurture?
Is there any gaps you see in my campaigns?
Can you do an Audit on my Infusionsoft Account?
What do you suggest for webinars?…